Shipping Policy for Pure Sparkles

Effective Date: January 16, 2025

At Pure Sparkles, we are dedicated to delivering your luxury watches securely and efficiently. This Shipping Policy outlines the terms for order processing, shipping options, and delivery. By placing an order on puresparkles.com, you agree to the terms detailed below.

1. Order Processing

1.1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Custom-made or engraved items may require additional processing time, typically 5-10 business days.

1.2. Business Days

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer several shipping options to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Shipping Carriers

We partner with trusted carriers such as USPS, FedEx, and UPS to ensure reliable and timely delivery.

3. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order.
  • The selected shipping method.
  • Your delivery location.

Free Shipping

We offer free standard shipping on orders over $200 within the United States.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to monitor your shipment in real time.

5. Address Accuracy

To ensure successful delivery:

  • Provide accurate and complete shipping information at checkout.
  • Pure Sparkles is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If you need to update your address after placing an order, contact us immediately at contact@puresparkles.com or (903) 427-3222.

6. Delivery Issues

Lost or Damaged Packages

  • If your package is lost or damaged during transit, notify us within 7 days of the estimated delivery date.
  • We will work with the carrier to resolve the issue and may provide a replacement or refund as necessary.

Missed Deliveries

  • If a package is marked as delivered but you did not receive it, check with your neighbors or local carrier.
  • For assistance, contact us at contact@puresparkles.com or (903) 427-3222.

7. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pick up from a carrier location:

  • We will contact you to arrange for reshipment.
  • Additional shipping fees may apply for resending the package.

8. International Shipping

Currently, Pure Sparkles ships only within the United States. We are actively working to expand our shipping options to serve customers worldwide.

9. Holiday Shipping

During peak holiday seasons, shipping times may be extended due to high order volumes and carrier delays. We recommend placing your orders early to ensure timely delivery.

10. Cancellations and Modifications

If you wish to cancel or modify your order before it ships, contact us immediately at contact@puresparkles.com or (903) 427-3222.

  • Once an order has been shipped, cancellations or modifications are no longer possible.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

At Pure Sparkles, we take pride in delivering luxury timepieces securely and efficiently. Thank you for trusting us to provide an exceptional shopping experience!