Sales Policy for Pure Sparkles

Effective Date: January 16, 2025

At Pure Sparkles, we are dedicated to providing a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our store, puresparkles.com. By placing an order, you agree to comply with this policy.

1. Product Availability

1.1. Inventory: All products are subject to availability. While we strive to maintain accurate inventory records, certain items may sell out quickly.
1.2. Custom Orders: Custom-made or engraved watches require additional processing time and are non-refundable unless defective or damaged upon arrival.

2. Pricing Policy

2.1. Currency: All prices are listed in U.S. Dollars (USD).
2.2. Pricing Accuracy: We make every effort to ensure accurate pricing. In the event of a pricing error, we reserve the right to cancel or amend your order and notify you promptly.
2.3. Taxes and Fees: Applicable sales taxes will be calculated at checkout based on your shipping address.

3. Payment Terms

3.1. Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

3.2. Payment Authorization: Payment is required at the time of purchase. Transactions are processed securely, and your payment details are not stored on our servers.

4. Order Placement and Confirmation

4.1. To place an order, you must provide accurate billing and shipping information. Orders with incorrect or incomplete details may be delayed or canceled.
4.2. After placing an order, you will receive a confirmation email. This confirmation does not guarantee acceptance of your order, as additional verification may be required.
4.3. We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent transactions.

5. Shipping and Delivery

5.1. Order Processing: Orders are processed within 1-3 business days after payment confirmation.
5.2. Delivery Options: We offer multiple shipping methods to suit your needs. Delivery times vary depending on the selected method.
5.3. For more information, refer to our Shipping Policy.

6. Returns and Refunds

6.1. Eligible items may be returned within 30 days of delivery. For detailed return guidelines, refer to our Refund and Returns Policy.
6.2. Custom-made, engraved, or clearance items are non-refundable unless defective.

7. Promotions and Discounts

7.1. Promotional Offers: Discounts, coupon codes, and special promotions are valid for a limited time and cannot be combined unless explicitly stated.
7.2. Terms of Use: Discounts must be applied at checkout. Promotions cannot be applied retroactively to previously placed orders.

8. Warranty

8.1. All products are covered by a manufacturer’s warranty against defects. Warranty terms vary by brand and product.
8.2. Warranty claims do not cover normal wear and tear, damage caused by misuse, or unauthorized repairs.

9. Cancellations and Modifications

9.1. Order Cancellations: Orders can be canceled before they are shipped by contacting us at contact@puresparkles.com or (903) 427-3222.
9.2. Order Modifications: Changes to your order, such as updating the shipping address, can be made before the order is shipped.

10. Limitation of Liability

10.1. Pure Sparkles is not responsible for delays, damages, or losses caused by shipping carriers or external factors beyond our control.
10.2. Our maximum liability is limited to the purchase price of the product in question.

11. Governing Law

This Sales Policy is governed by the laws of the State of Texas. Any disputes will be resolved in the courts located in Texas.

12. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us:

At Pure Sparkles, we are committed to providing an exceptional shopping experience for our customers. Thank you for trusting us to meet your luxury timepiece needs!